Time Tracking

Record time on tickets for customer billing and internal workload analysis.

Starting a timer

Click the clock icon on a card or in the ticket detail panel. A running indicator shows up in the navbar so you can move between tickets without losing track. Only one timer runs at a time, starting a new one stops and saves whatever was running.

Stopping

Click the running timer in the navbar. The entry saves to the ticket, and you can add a note describing the work completed.

Adding time manually

If you forgot to start the timer (we all forget), open the ticket and click Add Time. The duration accepts natural input, 90m, 1h 30m, 1.5h all work. Pick the date the work was done, mark it billable or not, and save.

Reports

Team leads and admins get a Reports section with a few views of the time data: by agent (who's working on what), by ticket (where the effort piled up), by date range, and filtered to billable only. Report data exports to CSV.