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Email Notification Templates

Workspace administrators can adapt transactional ticket emails while retaining Fesk's built-in templates as a safe default.

Editable messages

Open Settings → Email Templates. Templates are available for:

  • Ticket created
  • Ticket acknowledged
  • Public comment
  • Status changed
  • Ticket assigned

Each template has a subject, an HTML body, a plain-text body, and an active switch. Keep both body versions current because receiving mail clients may choose either one.

Placeholders

The editor lists the placeholders available for the selected message. Common values include {ticket_id}, {ticket_title}, {ticket_status}, {ticket_priority}, and {ticket_url}. Comment and status templates also expose fields such as {comment_content}, {comment_author}, {old_status}, and {new_status}.

Use only placeholders shown for that message type. Send a test through a non-production ticket after changing markup or links.

Resetting

Reset to default deletes the workspace override and immediately restores Fesk's maintained subject and bodies. It does not delete the notification type or its delivery history.

Delivery preferences are separate; see Notifications.

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