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Getting Started

  • Quick Start
  • Creating Tickets
  • Getting Around
  • Keyboard Shortcuts

Account & Security

  • Account & Security
  • Single Sign-On (SSO)

User Guide

  • The Board
  • List View
  • Working with Tickets
  • Rich-Text Editor
  • Resolution Types
  • Ticket Templates
  • Canned Responses
  • Time Tracking
  • AI Features
  • Ticket Translation
  • Customer Portal
  • Profiles & Account Switching
  • Knowledge Base
  • Saved Views
  • Dashboards
  • Activity Feed
  • Search
  • Notifications
  • Push Notifications
  • Install & Offline Use
  • Collision Detection
  • Reports
  • Team Workload
  • Ticket Linking
  • Bulk Operations
  • Ticket Merging

Admin Guide

  • Workspace Setup
  • User Management
  • Ticket Types & Custom Fields
  • Workflow Statuses
  • Email Integration
  • Email Notification Templates
  • Public Contact Form
  • Automation
  • AI Ticket Workflows
  • Recurring Tickets
  • Import / Export
  • SLA Policies
  • Customer Satisfaction
  • Webhooks
  • Connectors
  • AI Configuration
  • Audit Logs
  • Data & Privacy
  • Billing & Subscription
  • Workspaces

API & Developers

  • API Overview
  • Interactive API Reference

List View

List view shows the same tickets as the board in a compact table that is easier to scan, sort, and work through in split view.

Opening the list

Choose List from the view menu. Board filters carry over, so the list and board remain two views of the same ticket set.

Sorting and grouping

Click a column heading to sort by ticket number, title, status, priority, created date, or updated date. Turn on Group by status to separate tickets into collapsible status sections.

When tickets are grouped, drag a row to another status section to move it. The same transition rules and resolution prompts used by the board still apply.

Split view

On a wide enough screen, enable Split view to keep the ticket table on one side and the selected ticket on the other. Drag the divider to adjust the width. Opening another row replaces the detail panel without leaving the list.

Your sort, grouping, collapsed sections, split-view choice, and divider position are saved and synchronized across devices.

Related

  • The board is better when lane position and workload flow matter.
  • Saved views define the filters used by either view.
Fesk

A shared ticket board for support teams.

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