Rich-Text Editor
Ticket descriptions, replies, and internal notes use a rich-text editor with formatting, structured blocks, mentions, and inline images.
Formatting text
Use the toolbar for bold, italic, strikethrough, inline code, links, headings, lists, quotes, code blocks, dividers, and tables. Common Markdown-style shortcuts are recognized while you type.
Type / at the start of a block to open the command menu. It can insert headings, lists, a code block, quote, table, divider, or image where image uploads are available.
Images and attachments
On an existing ticket, insert an image from the toolbar, slash menu, clipboard, or drag-and-drop. Fesk uploads the file to the ticket and embeds it in the text. Images still count toward the workspace's attachment limits.
Mentioning teammates
Type @ in a reply or internal note and choose a teammate from the menu. The mention is stored with the comment and can trigger that person's notification preferences.
Keyboard
Ctrl/Cmd+B: boldCtrl/Cmd+I: italicCtrl/Cmd+Shift+S: strikethroughCtrl/Cmd+K: add or edit a link
Use canned responses when the whole reply is reusable rather than only its formatting.