Fesk
  • Features
  • Pricing
  • FAQ
  • Documentation
  • Get Started Free
  • Sign In
  • Go to App

Getting Started

  • Quick Start
  • Creating Tickets
  • Getting Around
  • Keyboard Shortcuts

Account & Security

  • Account & Security
  • Single Sign-On (SSO)

User Guide

  • The Board
  • List View
  • Working with Tickets
  • Rich-Text Editor
  • Resolution Types
  • Ticket Templates
  • Canned Responses
  • Time Tracking
  • AI Features
  • Ticket Translation
  • Customer Portal
  • Profiles & Account Switching
  • Knowledge Base
  • Saved Views
  • Dashboards
  • Activity Feed
  • Search
  • Notifications
  • Push Notifications
  • Install & Offline Use
  • Collision Detection
  • Reports
  • Team Workload
  • Ticket Linking
  • Bulk Operations
  • Ticket Merging

Admin Guide

  • Workspace Setup
  • User Management
  • Ticket Types & Custom Fields
  • Workflow Statuses
  • Email Integration
  • Email Notification Templates
  • Public Contact Form
  • Automation
  • AI Ticket Workflows
  • Recurring Tickets
  • Import / Export
  • SLA Policies
  • Customer Satisfaction
  • Webhooks
  • Connectors
  • AI Configuration
  • Audit Logs
  • Data & Privacy
  • Billing & Subscription
  • Workspaces

API & Developers

  • API Overview
  • Interactive API Reference

Dashboards

The dashboard shows current ticket metrics in KPI tiles and charts. Each user can arrange the widgets for their own role.

A dashboard with KPI tiles and three pinned views: My open tickets, Created this week, and Overdue
KPI tiles across the top, with pinned saved views below. Drag any card to rearrange the layout.

Opening the dashboard

Click Dashboard in the main navigation. The first time you visit, Fesk offers starter dashboards: ready-made layouts for common roles (for example an agent's personal queue or a lead's team overview). Pick one to get going, then tweak it.

Widgets

Dashboards are built from widgets:

  • KPI tiles: single numbers like open tickets, tickets due today, or average response time
  • Charts: trends over time, status breakdowns, and SLA compliance
  • Ticket counts: live counts for any saved filter

Customizing your layout

Drag widgets to rearrange them, resize them, and add or remove tiles until the layout fits how you work. Your layout is saved automatically and is personal to you, changing yours doesn't affect anyone else's. To start over, clear the layout and pick a starter again.

Dashboards vs. Reports

Use dashboards for current metrics during the day. Use Reports for historical analysis, date ranges, and exports.

Related

  • Build the saved filters that power ticket-count widgets in saved views.
  • Dig into historical metrics and exports in Reports.
Fesk

A shared ticket board for support teams.

Product

  • Features
  • Pricing
  • Documentation
  • Status

Company

  • Contact

Resources

  • Help Center
  • FAQ
  • API Docs

Legal

  • Privacy Policy
  • Terms of Service
  • Security
  • GDPR
  • Data Processing Agreement
  • Legal Notice

© 2026 Fesk. All rights reserved.