Public Contact Form

The public contact form lets people submit a Fesk ticket without creating an account.

Enabling the form

Go to Settings → Contact Form and turn it on. From there you configure what the form collects and how submissions are handled. Saving generates the form's public URL.

The form URL

The contact form has its own unguessable public link (of the form /contact/{token}/{slug}). Share it directly, link it from your website, or drop it in an email signature. Because the link carries a token, you can rotate it if it's ever overshared.

What happens on submit

Each submission creates a ticket in your workspace, just like an inbound email or a portal request. From there it flows through your normal process, automation rules can route or tag it, and SLA policies start counting. The submitter gets the usual confirmation and can follow up by reply.

Contact form vs. customer portal

• The contact form is anonymous and single-purpose: submit and go. No login.
• The customer portal lets known customers submit and track their tickets over time.

Use the contact form for one-off, top-of-funnel intake; use the portal for ongoing customer relationships.

Related

• Give returning customers a place to track requests with the customer portal.
• Route and prioritize incoming submissions automatically with automation.