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Getting Started

  • Quick Start
  • Creating Tickets
  • Getting Around
  • Keyboard Shortcuts

Account & Security

  • Account & Security
  • Single Sign-On (SSO)

User Guide

  • The Board
  • List View
  • Working with Tickets
  • Rich-Text Editor
  • Resolution Types
  • Ticket Templates
  • Canned Responses
  • Time Tracking
  • AI Features
  • Ticket Translation
  • Customer Portal
  • Profiles & Account Switching
  • Knowledge Base
  • Saved Views
  • Dashboards
  • Activity Feed
  • Search
  • Notifications
  • Push Notifications
  • Install & Offline Use
  • Collision Detection
  • Reports
  • Team Workload
  • Ticket Linking
  • Bulk Operations
  • Ticket Merging

Admin Guide

  • Workspace Setup
  • User Management
  • Ticket Types & Custom Fields
  • Workflow Statuses
  • Email Integration
  • Email Notification Templates
  • Public Contact Form
  • Automation
  • AI Ticket Workflows
  • Recurring Tickets
  • Import / Export
  • SLA Policies
  • Customer Satisfaction
  • Webhooks
  • Connectors
  • AI Configuration
  • Audit Logs
  • Data & Privacy
  • Billing & Subscription
  • Workspaces

API & Developers

  • API Overview
  • Interactive API Reference

Search

Use the search and command palette to find tickets, open pages, and run actions.

Command palette

Press ⌘K (Mac) or Ctrl+K (Windows/Linux) to open the command palette. From here you can:

  • Search tickets by number, title, or description
  • Jump to any page (board, activity, settings, reports)
  • Run quick actions (create ticket, switch view)

Results appear as you type. Recently used commands and tickets sync across your devices, and the five most recent sit right at the top, so the jumps you make all day stay a keystroke away. To go straight to a ticket by number, prefix the query with #: #142 opens it directly.

Board search

The search field at the top of the board filters visible tickets in real time. Press / to focus it without reaching for the mouse. This is a local filter, it narrows what's on screen without navigating away. Pair it with a saved view when you want the same filter set back tomorrow.

Full-text search

The command palette provides full-text search across ticket titles, descriptions, and comments. It returns matching tickets alongside navigation commands, with status and priority shown in the result description.

Fesk

A shared ticket board for support teams.

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