Profiles and Account Switching

Profile settings belong to one person, while accounts and workspaces determine which organization and project data that person is currently using.

Your profile

Open Settings → Profile to update your name, optional phone number, and other personal preferences. Language, time zone, and date or time formats affect only your own interface.

Security settings such as password and two-factor authentication live under Account & Security.

Switching accounts

If the same login belongs to more than one customer account or organization, open the account switcher from the avatar menu. Search by account name and select the target. Fesk clears account-scoped client data before loading the new account so tickets and settings from the previous one are not reused.

The workspace switcher is separate. It changes the active project inside the current account; see Workspaces.

Customer portal profile

Customers manage their name, company, phone, time zone, password, and notification preferences from the portal profile. Portal account deletion is confirmed separately because it affects future access to that customer's tickets.