Fesk
  • Features
  • Pricing
  • FAQ
  • Documentation
  • Get Started Free
  • Sign In
  • Go to App

Getting Started

  • Quick Start
  • Creating Tickets
  • Getting Around
  • Keyboard Shortcuts

Account & Security

  • Account & Security
  • Single Sign-On (SSO)

User Guide

  • The Board
  • List View
  • Working with Tickets
  • Rich-Text Editor
  • Resolution Types
  • Ticket Templates
  • Canned Responses
  • Time Tracking
  • AI Features
  • Ticket Translation
  • Customer Portal
  • Profiles & Account Switching
  • Knowledge Base
  • Saved Views
  • Dashboards
  • Activity Feed
  • Search
  • Notifications
  • Push Notifications
  • Install & Offline Use
  • Collision Detection
  • Reports
  • Team Workload
  • Ticket Linking
  • Bulk Operations
  • Ticket Merging

Admin Guide

  • Workspace Setup
  • User Management
  • Ticket Types & Custom Fields
  • Workflow Statuses
  • Email Integration
  • Email Notification Templates
  • Public Contact Form
  • Automation
  • AI Ticket Workflows
  • Recurring Tickets
  • Import / Export
  • SLA Policies
  • Customer Satisfaction
  • Webhooks
  • Connectors
  • AI Configuration
  • Audit Logs
  • Data & Privacy
  • Billing & Subscription
  • Workspaces

API & Developers

  • API Overview
  • Interactive API Reference

Notifications

Fesk sends notifications for assignments, ticket updates, mentions, and approaching deadlines.

The notification bell

Click the bell icon in the navbar, or press Alt+N, to open the notification panel. It shows recent events relevant to you:

  • Ticket assigned to you
  • Status changed on your tickets
  • New comment on a ticket you're involved in
  • SLA breach approaching or triggered

Unread notifications show a count badge on the bell.

Managing notifications

  • Click a notification to jump to the relevant ticket.
  • Mark as read: click the dot on an individual notification, or use Mark All as Read at the top of the panel.
  • Notifications older than 30 days are automatically archived.

Configuring preferences

Go to Settings → Notifications to control what you receive and how:

| Event | In-app | Email | |-------|--------|-------| | Assigned to me | ✓ | ✓ | | Status changed | ✓ | - | | New comment | ✓ | ✓ | | SLA breach | ✓ | ✓ | | Mentioned | ✓ | ✓ |

Toggle each event type independently. Email is batched so a busy ticket doesn't flood your inbox. For high-frequency events such as status changes, the in-app badge may be enough. SLA notifications fire before the deadline, giving the assignee time to respond.

Fesk

A shared ticket board for support teams.

Product

  • Features
  • Pricing
  • Documentation
  • Status

Company

  • Contact

Resources

  • Help Center
  • FAQ
  • API Docs

Legal

  • Privacy Policy
  • Terms of Service
  • Security
  • GDPR
  • Data Processing Agreement
  • Legal Notice

© 2026 Fesk. All rights reserved.