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Getting Started

  • Quick Start
  • Creating Tickets
  • Getting Around
  • Keyboard Shortcuts

Account & Security

  • Account & Security
  • Single Sign-On (SSO)

User Guide

  • The Board
  • List View
  • Working with Tickets
  • Rich-Text Editor
  • Resolution Types
  • Ticket Templates
  • Canned Responses
  • Time Tracking
  • AI Features
  • Ticket Translation
  • Customer Portal
  • Profiles & Account Switching
  • Knowledge Base
  • Saved Views
  • Dashboards
  • Activity Feed
  • Search
  • Notifications
  • Push Notifications
  • Install & Offline Use
  • Collision Detection
  • Reports
  • Team Workload
  • Ticket Linking
  • Bulk Operations
  • Ticket Merging

Admin Guide

  • Workspace Setup
  • User Management
  • Ticket Types & Custom Fields
  • Workflow Statuses
  • Email Integration
  • Email Notification Templates
  • Public Contact Form
  • Automation
  • AI Ticket Workflows
  • Recurring Tickets
  • Import / Export
  • SLA Policies
  • Customer Satisfaction
  • Webhooks
  • Connectors
  • AI Configuration
  • Audit Logs
  • Data & Privacy
  • Billing & Subscription
  • Workspaces

API & Developers

  • API Overview
  • Interactive API Reference

Getting Around

A guide to the main navigation, workspace switcher, and view menu.

The top bar

Across the top: the workspace switcher on the left, a view menu for Board, List, Dashboard, Reports, Activity, and Knowledge Base, plus search and the account menu on the right. The + New Ticket button is available from the board controls.

The list view with the top bar: workspace switcher, view menu, search, and the account menu
The list view, grouped by status. The top bar — workspace switcher, view menu, search — stays the same across every view.

If you've started a timer, the running indicator shows up here too.

The command palette

⌘K on Mac, Ctrl+K on Windows and Linux. This is the fastest way to do almost anything: jump to a ticket by number, search by title, change page, create a ticket, switch boards. If you only learn one keyboard shortcut, this is the one.

Your avatar menu

Top-right corner. Open the menu for the time tracker, notifications, settings, help, account switching, and sign out. Workspace switching lives in the workspace switcher at the top-left.

Dark mode

Follows your OS preference by default. If you want to override that, the toggle is in the avatar menu. The setting is per-device, not per-account, so you can have light mode on a meeting laptop and dark mode at home.

Fesk

A shared ticket board for support teams.

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