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Getting Started

  • Quick Start
  • Creating Tickets
  • Getting Around
  • Keyboard Shortcuts

Account & Security

  • Account & Security
  • Single Sign-On (SSO)

User Guide

  • The Board
  • List View
  • Working with Tickets
  • Rich-Text Editor
  • Resolution Types
  • Ticket Templates
  • Canned Responses
  • Time Tracking
  • AI Features
  • Ticket Translation
  • Customer Portal
  • Profiles & Account Switching
  • Knowledge Base
  • Saved Views
  • Dashboards
  • Activity Feed
  • Search
  • Notifications
  • Push Notifications
  • Install & Offline Use
  • Collision Detection
  • Reports
  • Team Workload
  • Ticket Linking
  • Bulk Operations
  • Ticket Merging

Admin Guide

  • Workspace Setup
  • User Management
  • Ticket Types & Custom Fields
  • Workflow Statuses
  • Email Integration
  • Email Notification Templates
  • Public Contact Form
  • Automation
  • AI Ticket Workflows
  • Recurring Tickets
  • Import / Export
  • SLA Policies
  • Customer Satisfaction
  • Webhooks
  • Connectors
  • AI Configuration
  • Audit Logs
  • Data & Privacy
  • Billing & Subscription
  • Workspaces

API & Developers

  • API Overview
  • Interactive API Reference

Keyboard Shortcuts

A short, honest list. The command palette covers most of what you need; the rest are page-specific.

The meta key is ⌘ on Mac and Ctrl on Windows and Linux.

Anywhere in the app

| Shortcut | Action | |---|---| | ⌘K | Open the command palette | | ⌥ + N | Open the notifications dropdown | | Esc | Close the open modal, dialog, or command palette |

The command palette is the workhorse: jump to any ticket by number, search by title, switch pages, run common actions. If you only learn one shortcut, learn ⌘K.

Inside the command palette

| Shortcut | Action | |---|---| | ↑ ↓ | Move between results | | Enter | Run the selected result | | Esc | Close the palette |

On the board, list, and settings pages

| Shortcut | Action | |---|---| | / | Focus the search field |

The / shortcut is ignored while you're already typing in an input, so it never steals a slash from a comment or a filter value.

Inside a comment or reply editor

| Shortcut | Action | |---|---| | ⌘/ | Open the canned-response picker | | ⌘B | Bold the selected text | | ⌘I | Italicize the selected text |

Comments and replies use a rich-text editor, so ⌘B and ⌘I apply to your selection, and a floating toolbar adds strikethrough, inline code, and links.

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