Fesk
  • Features
  • Pricing
  • FAQ
  • Documentation
  • Get Started Free
  • Sign In
  • Go to App

Getting Started

  • Quick Start
  • Creating Tickets
  • Getting Around
  • Keyboard Shortcuts

Account & Security

  • Account & Security
  • Single Sign-On (SSO)

User Guide

  • The Board
  • List View
  • Working with Tickets
  • Rich-Text Editor
  • Resolution Types
  • Ticket Templates
  • Canned Responses
  • Time Tracking
  • AI Features
  • Ticket Translation
  • Customer Portal
  • Profiles & Account Switching
  • Knowledge Base
  • Saved Views
  • Dashboards
  • Activity Feed
  • Search
  • Notifications
  • Push Notifications
  • Install & Offline Use
  • Collision Detection
  • Reports
  • Team Workload
  • Ticket Linking
  • Bulk Operations
  • Ticket Merging

Admin Guide

  • Workspace Setup
  • User Management
  • Ticket Types & Custom Fields
  • Workflow Statuses
  • Email Integration
  • Email Notification Templates
  • Public Contact Form
  • Automation
  • AI Ticket Workflows
  • Recurring Tickets
  • Import / Export
  • SLA Policies
  • Customer Satisfaction
  • Webhooks
  • Connectors
  • AI Configuration
  • Audit Logs
  • Data & Privacy
  • Billing & Subscription
  • Workspaces

API & Developers

  • API Overview
  • Interactive API Reference

The Board

A kanban board built around support tickets. This is where most of your time goes.

The board view with four lanes: Open, Work in Progress, Waiting, and Closed
The board's four default lanes. Drag a card to another lane to change its status.

The four lanes

By default, the board has four columns:

  • Open: tickets that need someone
  • Work in Progress: someone is on it
  • Waiting: blocked on the customer or something external
  • Closed: done

If those names don't fit your workflow, an admin can add, rename, or reorder statuses in Settings → Workflow Statuses. Settings → Board covers display options like how many tickets each lane shows.

Moving tickets

Drag a card to a different lane and the status updates. You can also reorder within a lane to surface what matters; the new order persists for everyone, not just you.

What's on a card

Title and ticket number, priority chip, assignee avatar, labels, and time since the last update. SLA pressure shows up as a colored indicator when a deadline is close. Click anywhere on the card to open the full ticket.

Filtering down

The filter bar above the board narrows what's visible: by assignee, priority, label, ticket type, or search text. Filters combine with AND, so "High priority" plus the "billing" label shows tickets that have both.

Filter state lives in the URL, which means you can bookmark "tickets I'm responsible for that are overdue" and come back to exactly that.

Keyboard moves

  • ⌘K (Mac) / Ctrl+K (Windows / Linux), open the command palette. The fastest way to find a ticket, jump to a page, or run an action.
  • /: focus the board's search box (when you aren't already typing in one)
  • Esc: close the open modal or the command palette

The full list lives in the keyboard shortcuts reference.

Fesk

A shared ticket board for support teams.

Product

  • Features
  • Pricing
  • Documentation
  • Status

Company

  • Contact

Resources

  • Help Center
  • FAQ
  • API Docs

Legal

  • Privacy Policy
  • Terms of Service
  • Security
  • GDPR
  • Data Processing Agreement
  • Legal Notice

© 2026 Fesk. All rights reserved.