Detailed description
"},"status":{"type":"string","description":"Status label, the name people see in the app. Projects define their own statuses and may rename them, so store `status_id`, not the label. `GET /statuses` lists them.","example":"In Progress"},"status_id":{"type":["integer","null"],"description":"Stable status id; send it (or the label) wherever a status is expected.","example":143},"status_category":{"type":["string","null"],"enum":["initial","active","paused","terminal",null],"description":"What the status means: initial (new), active (being worked on), paused (waiting, SLA timer paused), terminal (closed/resolved).","example":"active"},"priority":{"type":"string","enum":["low","medium","high","critical"],"example":"medium"},"priority_label":{"type":"string","example":"Medium"},"assigned_to":{"type":["integer","null"],"example":5},"created_by":{"type":"integer","example":1},"updated_by":{"type":["integer","null"]},"custom_fields":{"type":"object"},"tags":{"type":"array","description":"The tags on the ticket, ordered by name. Set them by name with `tags` when creating or updating the ticket.","items":{"type":"object","properties":{"id":{"type":"integer","example":12},"project_id":{"type":"integer","example":1},"name":{"type":"string","example":"Billing"},"slug":{"type":"string","description":"The lowercased name tags are matched by","example":"billing"},"color":{"type":["string","null"],"example":"#4f46e5"},"created_at":{"type":"string","format":"date-time"},"updated_at":{"type":"string","format":"date-time"}}}},"source_type":{"type":"string","enum":["manual","email","api","webhook","automation"],"description":"How the ticket was created: manual (web UI), email (inbound email), api (external API), webhook (source connector), automation (automation rule or workflow hand-off)","example":"api"},"merged_into_id":{"type":["integer","null"]},"version":{"type":"integer","example":1,"description":"Optimistic concurrency version"},"resolution_type":{"type":["string","null"],"enum":["resolved","wont_fix","duplicate",null],"description":"How the ticket was closed: resolved, wont_fix or duplicate. Null while open; cleared when reopened."},"workflow_signals":{"type":["object","null"],"description":"AI triage signals. Null when none are available; each property is optional. These are signals, not the ticket's current fields.","properties":{"ai_category":{"type":"string","description":"Suggested ticket category"},"llm_confidence":{"type":"number","description":"Confidence reported by triage"},"ai_priority":{"type":"string","description":"Suggested priority"},"ai_language":{"type":"string","description":"Detected language"}},"additionalProperties":false},"links":{"type":"array","items":{"$ref":"#/components/schemas/TicketLink"},"description":"Links to other tickets, newest first. A link to a ticket the API key cannot read is left out. Change them through `/tickets/{id}/links`."},"created_at":{"type":"string","format":"date-time"},"updated_at":{"type":"string","format":"date-time"}},"required":["id","title","status","priority","project_id","ticket_type_id","created_by","version"]},"Comment":{"type":"object","properties":{"id":{"type":"integer","example":1},"ticket_id":{"type":"integer","example":42},"user_id":{"type":"integer","example":5},"author":{"type":"object","description":"Who wrote the comment. `user`: a Fesk user. `customer`: the ticket's contact, for a reply that came by email (`user_id` is then the e-mail system user's). `system`: another system user, such as the AI agent. `email` is there only for a key that may read tickets. Webhook payloads leave the author out.","properties":{"id":{"type":"integer","description":"The user id, as `user_id`"},"name":{"type":["string","null"]},"type":{"type":"string","enum":["user","customer","system"]},"email":{"type":["string","null"],"format":"email"}},"required":["id","name","type"]},"content":{"type":"string","example":"This is a comment"},"content_html":{"type":["string","null"],"description":"The comment as sanitized HTML: the `content_html` that was sent, or `content` rendered from Markdown.","example":"This is a comment
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